Q1. Can I have a sample order？
A: Yes, we accept sample order to test and check quality.
Q2. Do you accept OEM/ODM? What customize service do you offer?
A：yes! We have a professional R & D team to provide product development, trademark printing / laser services; Custom stickers and boxes.
Q3. Are you a manufacturer？
A:Yes,we are a profeesioal manufacturer.
Q4. Can I print my brand logo on the product?
A:Yes,lazer printing or silk printing can be offered.
Q5. What should I let you know if I would like to customize a product?
1).Product design in AI or CDR file and specifications like size,material etc.
2).Packaging design in AI or CDR file.
Q6. Do you offer quality assurance ?
A: Yes,We have orifessionalQC for checking each item to make sure all you get are in good condition.If there is any item with non-artificial damage damage,we can do exchange for you within half year after you send back the item to us.Meanwhilewe will pay for the shipping of sending replacement to you and you will need to pay for the shiooing of sending back.
Q7. How about the after service?
A: If you got any problems with the products, please take some photos and email us, after our confirmation, then we will provide you the best solution for you. The warranty is about 24ths.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q9: When you ship my order?
A: Normally 3-7days after receiving your payment, but it can be negotiated based on order qty and production schedule,7 to 25 working days for bulk order.